Digital Habits vs. Formal Writing: An Analysis of the Use of Social Media Language by ESL Learners in University Setting

Abstract

This study examined the relationship between workplace incivility and turnover intention among healthcare workers, with perceived stress as a mediating variable. A cross-sectional research design was used. The sample consisted of (N = 150) healthcare workers, and data were collected through purposive sampling. Workplace incivility scale by Cortina et al. (2013), Perceived stress scale by Cohen and Williamson (1988) and Turnover intention scale by Roodt (2004) and validate by Bothma and Roodt, G. (2013) were used in the study. The results showed that workplace incivility is positively related to perceived stress and turnover intention. Perceived stress found to be positively related to turnover intention. Perceived stress also mediates the relationship of workplace incivility and turnover intention. The findings suggest that negative behavior at work increases stress and the likelihood of employees thinking about leaving their job. The study highlights the importance of a respectful and supportive work environment in healthcare settings to reduce stress and improve employee retention.